Frequently
Asked Questions
Will
I get the same Carer each day?
We
endeavour to provide you with a regular Carer. However, during
times of sickness or holiday we will provide another Carer. If you
have multiple visits each day then you will normally have several
regular Carers.
How
much will it cost?
All
visits over 1 hour are charged pro-rata of the hourly rate. There
are different rates for visits under 1 hour split into 1/4, 1/2
and 3/4 hour time slots.
How
do I pay?
You will
be invoiced calendar monthly in arrears. We prefer payment via
cheque or BACS. Cash is accepted but please do not send through
the post. We ask that all bills are settled within 10 days.
Invoices can be sent to members of the family or friends if you
prefer.
How
long will it take to set the care up?
Normally
2- 3 days. An assessor will visit you at home to assess your needs
and consult with you and your family on the visits and range of
tasks required. Once this has been completed a Care Plan is made
up and your care can normally begin straight away. Assessments are
free of charge and normally undertaken on Mondays & Fridays
each week. If the service is taken up and then cancelled within 28
days there may be a small administration fee to pay.
Am
I tied to a contract?
There
is a simple agreement to sign which details the charges and what
we should expect from each other.
What
if I don't need the service any longer?
Just let us know, providing
we have at least 24 hours notice you will only be charged for
visits provided.
Will
I get charged if I cancel a visit?
If
you give us at least 24 hours notice you will not be charged.
If
my Carer arrives and they aren't needed do I still have to pay?
Yes,
because we would need 24 hours notice.
Are
Staff insured?
Yes.
The company has comprehensive public liability insurance.
Can
I ask a Carer to move furniture or climb a ladder to take curtains
down?
No. In
addition to personal care, Carers may undertake light domestic
tasks only.
